Online banking – how to manage accounts

Online banking – how to manage accounts

Manage your accounts from the comfort of your home, office or when you are on the go. View our easy-to-follow digital banking help guides below and save time.

Absa Online Banking

How to temporarily lock your card on Express Banking

  1. On the Absa website home page click on Logon in the top right of the screen
  2. Logon to Absa Online Banking
  3. Click on the Express tab
  4. Click Settings
  5. Under Card management, click on Temporarily lock
  6. Accept SureCheck
  7. Click on the dropdown and select the card you want to lock
  8. Select the transaction) you want to lock by ticking the boxes
  9. Click Next
  10. Click Confirm
  11. Accept SureCheck
  12. Click Done

Always logout after using your online account

How to apply for a Personal Loan

  1. On the Personal Loan page, click on the Apply now button
  2. For existing customers, select Absa customer and use Online Banking
    Click Let’s start
  3. Logon to Absa Online Banking
  4. Accept SureCheck
  5. Tick all boxes to give Absa your consent to process the application
    Click Let’s continue
  6. A pre-qualified loan amount and term will display. Enter the amount you would like to borrow and the term. The calculator will display the estimated loan instalment for the selected amount and term
    Fill in the required details
    Click Let’s continue
  7. Confirm your personal details
    Click Let’s continue
  8. Confirm your employment details
    Click Let’s continue
  9. Confirm your income and expenses details
    Click Let’s continue
  10. The loan you qualify for will display. Accept, save or reject the offer
    If you accept the offer, choose the notification method for your credit agreement
    Click Submit
  11. Check your DebiCheck debit order details and accept
    Click Let’s continue
  12. Congratulations. Your loan application has been approved and your loan will be paid into your account

Always logout after using your online account

How to reverse your debit order

  1. On the Absa website home page click on Logon in the top right of the screen
  2. Logon to Absa Online Banking
  3. Select Transact on the side menu
  4. Click My Debit Orders
  5. Select the account that was used to make the debit order payment
    View your debit order, then select Stop and Reverse
  6. Select Reverse payment
    Choose the reason for the reversal, accept the disclaimer and then click Next
  7. Accept the verification request
  8. Debit order is successfully reversed

Note: Debit orders older than 40 days cannot be reversed on the app.

The limit for online debit order reversal is R500. Should you need to reverse a higher amount, please email us at debitorder@absa.co.za or visit your nearest branch.

Always logout after using your online account

How to stop and replace a stolen or retained card

  1. On the Absa website home page click on Logon in the top right of the screen
  2. Logon to Absa Online Banking
  3. From the Full Service tab click on Profile, then Card Management
  4. Click Manage card
  5. Accept SureCheck
  6. Click Done
  7. From the dropdown arrow select the card you are replacing, the reason, the product and card type
  8. Select the delivery address and add details
    Click Next
  9. Verify the details and click on Order replacement card
  10. Accept SureCheck
  11. Tap Done
  12. You have ordered a new card successfully

Always logout after using Absa Online Banking