Any company’s customer support team stands as the backbone for them. Similarly, ICICI Lombard’s customer support team also plays a crucial role in supporting the lifecycle of a policyholder’s insurance and insurance-related queries. The customer care team helps solving queries around policy document, understanding the plans and its offerings, claim settlement process, renewal process, terms and conditions understanding and more.
Moreover, the customer care team of your insurer enables you to take appropriate decisions by providing you with all details and knowledge required.
Here are the contact details of the ICICI Lombard Health Insurance customer support team in case you wish to connect with them:
InsuranceDekho Contact Details
Contact Number
Email ID
Address
Girnar Insurance Brokers Private Limited,
Plot no.301, Phase-2,
Udyog Vihar, Gurugram-122022,
Grievance Redressal Email ID
Listed below are the services offered by ICICI Lombard’s Customer Care Team:
1. Renew Policy: You can connect with an ICICI Lombard’s customer care team to get help with renewing your policy.
2. Claim Process: In case you need help with your claim process or in settling your claim, you can connect with ICICI’s customer care team.
3. Email Policy Copy: If you’d like to receive a copy of your policy you can connect with ICICI’s customer care to get your policy on email and even on whatsapp.
4. 80D Tax Certificate: ICICI Lombard Health Insurance provides you with 80D tax certificate which will help you in tax saving under Income Tax Act under section 80D.
5. Update Contact Details: The customer care team can also help you with updating your contact details and any change of address.
6. Claim Registration: The customer support team will offer support in claim registration and any required questions that you may have.
7. Track Claim: You can also connect with the customer support team to stay informed and track your claim.
The support channels offered by ICICI Lombard Health Insurance are as listed below:
1. Download IL App: You can choose to download the IL App from Google Play Store or Apple iStore and raise your query in the app’s chat menu or contact section.
2. WhatsApp: Send "Hi" on WhatsApp number 7738282666. By doing so, you will be able to connect with the customer support team easily on whatsapp.
3. Servicing-related Helpline: Reach out on call on all-India toll-free number 1800 2666 or chargeable number 86 55 222 666
In case you prefer connecting with an ICICI Lombard Customer Care person in their branch office, listed below are the details for their major cities and branches:
City
Address
Contact
North
Delhi
Mercantile House, 7th Floor, K.G. Marg, New Delhi – 110 001
Noida
Unit no 306, 3rd floor, World Trade Tower building, Sector-16, Noida-201301 Uttar Pradesh
Faridabad
First Floor ,S.C.O 17, Sector 16, Faridabad -121002, Haryana
West
Mumbai
403 , Centre Point, Andheri Kurla Road,J. B. Nagar, Andheri (E), Mumbai 400 059 Maharashtra
Thane
ICICI Bank Ltd, Glen Morgan, Veer Savarkar Marg, Panch Pakhdi, Thane West, Thane, Maharashtra 400602
Ahmedabad
ICICI Bank Ltd, Ground Floor, Poonam Plaza, Rambaug, Maninagar, Ahmedabad 380028 .
South
Bangalore
ICICI Bank Ltd., 1, Shobha Pearl, Commissariat Road, Off M G Road, Ground Floor, Bangalore - 560025, Bangalore, Karnataka, 560025
Hyderabad
ICICI Bank Ltd. No. 12-2-82-A/4-1 and 2 Gottipati Towers,Main Road, Mehdipatnam Road, Santosh Nagar, Mehdipatnam, Hyderabad, Telangana 500028.
Chennai
P.B.No. 1610, ICICI BANK LTD, Dare House, Annexe 44, Moore St, Parry's Corner, George Town, Chennai, Tamil Nadu 600001
East
Kolkata
ICICI Bank Ltd, 3A, Gurusaday Road, Kolkata West Bengal, Kolkata , West Bengal, 700019 ·
For any assistance or support required related to your ICICI Lombard Health Insurance, you can connect with an InsuranceDekho advisor on the details shared below:
Girnar Insurance Brokers Private Limited,
Plot no.301, Phase-2,
Udyog Vihar, Gurugram-122022,
Here are some tips that will help you in communicating clearly with customer care:
1. Keep ID Documents Ready: Keep your KYC details handy while talking to any customer care executive. This helps in saving time and getting your query solved quickly.
2. Speak Clearly: When describing a problem, be precise and to the point. It helps getting a prompt response from the customer care executive.
3. Save Records: Keep a record of all the conversations and interactions that have happened between you and the customer care team.
4. Know Your Policy Number: Keep your policy number at your fingertip. It helps in solving the query at a faster speed.
Here’s the contact information for getting in touch with the ICICI Grievance Redressal Team:
Grievance Email ID
Customer Support, ICICI Lombard General Insurance Co. Ltd., Ground floor- Interface 11, Sixth floor- Interface 16, Office no 601 & 602, New linking Road, Malad (West), Mumbai – 400064
You can also connect with InsuraceDekho’s grievance redressal team by emailing us at Grievance@insurancedekho.com.
In case the issue persists, you can report it to the Principal Officer at PO_GIBPL@girnarinsurance.com.
Your insurance journey is important to us, please visit the Grievance Redressal Page on our website to learn more.
ICICI Lombard Insurance offers cashless, and reimbursement claims. In case of emergency treatments, cashless claims are provided if the insurer is informed within 24 hours of hospitalisation and in any other cases a 48-hour notice before hospitalisation is required by the insurer.
The following documents are required while filing a claim are, original investigation report, final hospital discharge summary, FIR or post-mortem report (if happened), pharmacy bills and prescriptions, cancelled cheque or NEFT details for payment, original bills, receipts, indoor case paper, and duly filled claim settlement form, treating doctor’s reports, consultation reports, nature of operation performed, surgeon’s bills and receipts and test reports along with assisted doctor’s report.
Reach out to an InsuranceDekho advisor for any problem due to claim denial or rejection. The advisor will help you resolve the problem.
InsuranceDekho helped me and my family with choosing ICICI Lombard's health insurance, it has been a lifeline. It is simple to obtain the appropriate coverage because their plans are designed to fit a range of demands and price points. I am comfortable knowing that I have adequate coverage against unforeseen medical costs thanks to ICICI Lombard. Thanks to InsuranceDekho’s team for making my future save. Read More
ICICI Lombard By Keshav Kumar On: Jun 25, 2024 User-friendly websiteIt was easy to get ICICI Lombard Health Insurance through InsuranceDekho. The portal made it easy for me to compare plans and provided a wide range of excellent options. The procedure was simple and stress-free thanks to their thorough explanations and assistance. I'm delighted with the quick and effective service I received. Read More
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ICICI Lombard By Khushi Sharma On: May 23, 2024 Affordable Financial Protectio.I bought the ICICI Lombard Health Insurance Plan from their online platform. The insurance experts of the InsuranceDekho company explained all the policies available in detail. It was very easy for me to compare the health insurance plans and choose the best for myself. My heartful thanks to the InsuranceDekho company for helping me in buying the best health insurance plan. Read More
ICICI Lombard By Rohit Kumar On: Mar 12, 2024 Find the right ICICI Lombard Health Insurance for you Female View PlansDisclaimer: InsuranceDekho does not endorse, rate or recommend any particular insurance company or insurance plan.
| City | No of Hospital |
|---|---|
| Lucknow | 33 |
| Karimnagar | 13 |
| Hyderabad | 236 |
| Thane | 53 |
| Indore | 38 |
| Mumbai | 130 |
| New Delhi | 184 |
